Delivery & returns

Delivery information

Woo Hoo! If you've decided to order one of the fabulous rugs and you've placed your order before 3pm and it's in stock, your rug will leave our warehouse the same day. If you place your order after 4pm on a Friday or over the weekend (we all need a break, eh?) then your rug will be dispatched within 48-72 hours. Delivery is free of charge to the UK mainland and deliveries will be made between the hours of 8.00am and 5.30pm Monday to Friday. Prior to your order being dispatched we will notify you by email and advise you of a delivery date. Please ensure someone is available to receive your order at the address you have nominated. Once goods have been dispatched we are unable to change the delivery address. Due to practical restrictions we currently don't deliver to Ireland.

Refunds & returns

If you're not feeling the love of your Plantation Rug or for any reason you'd like to return, then of course you can. Under the Consumer Protection (Distance Selling) Regulations Act 2000, you have up to 7 working days from the day of delivery of your rug to cancel your purchase and get a refund. The goods don't have to be faulty for a full refund, but we will need you to pay for the return of the goods. Any faulty goods will be replaced at our cost providing full details of the fault and a photograph is supplied but we will not accept any additional charges.